Feedback and complaints
Compliments, suggestions and complaints all help us improve. Raising a concern will never affect the support you or your family member receives.
Ways to give feedback
Online.
Use the form below. You can stay anonymous if you prefer.
Phone.
Call 0439 143 082, any time.
Email.
How we handle it
We acknowledge it.
Promptly, and we tell you who is looking after it.
We look into it.
Fairly and confidentially, talking with the people involved.
We tell you the outcome.
What we found and what we're doing about it.
We learn from it.
Every complaint is reviewed so we can improve.
Support to speak up.
You can ask a family member, friend or advocate to help you or to raise feedback on your behalf.
- Need an interpreter? Call the Translating and Interpreting Service on 131 450 and ask them to call us.
- Deaf, hard of hearing or speech impaired? Contact us through the National Relay Service on 133 677.
- Want an independent advocate? Find one through the Disability Advocacy Finder at disabilityadvocacyfinder.dss.gov.au(opens in a new tab).
Feedback and complaints form
Not satisfied?
If you're not satisfied with how we've handled your complaint, or you'd rather not raise it with us, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au(opens in a new tab).