About this policy
Dementia Care Queensland is a trading name of Vitalcore Support Services Pty Ltd (ABN 24 691 199 274). We are committed to protecting the privacy of the people we support, their families, referrers, staff and website visitors. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Practice Standards.
What we collect
We collect the personal information we need to provide and coordinate supports. This may include names and contact details, date of birth, NDIS details, information about health, disability and support needs, information about decision makers and family members, and reports provided by health professionals. When you use our website we may also collect technical information, such as pages visited, through analytics tools.
How we collect it
Directly from you, from your family or representative, from referrers such as hospitals, support coordinators and health professionals, and through our website forms, phone calls and emails. Where we collect information about a person from someone else, we take reasonable steps to make sure the person or their decision maker knows.
Why we use it
To respond to enquiries and referrals, assess and deliver supports, coordinate with other providers and health professionals involved in a person's care, meet our obligations as a registered NDIS provider, handle feedback and complaints, and improve our services.
Sensitive information
Health and disability information is sensitive information. We only collect it with consent, or where the law allows, and we only use it for the purpose it was provided for or a directly related purpose.
Who we share it with
We may share information with the NDIA, plan managers, support coordinators, treating health professionals, and others involved in a person's supports, with consent or where required or permitted by law, including reporting to the NDIS Quality and Safeguards Commission. We do not sell personal information.
Storage and security
We store information securely in electronic systems with access limited to staff who need it. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we keep records for as long as the law requires.
Your rights
You can ask to access or correct the personal information we hold about you or the person you represent. Contact us using the details below and we'll respond within a reasonable time.
Website and cookies
Our website uses cookies and analytics tools to understand how the site is used. These do not identify you personally. Our website forms are sent securely and are not used for marketing without your consent.
Questions or complaints
Contact us on 0439 143 082 or at anish@dementiacareqld.com.au, or write to Unit 20, 535 Oxley Road, Sherwood QLD 4075. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au(opens in a new tab).