For support coordinators
For support coordinators
The participants who keep you up at night. The complex ones, the urgent ones, the ones other providers have declined. That's where we're at our best.
The provider that makes your job easier.
Your participant, your plan. When you refer supports to us, you stay the coordinator. We deliver, we keep you informed, and we give you the evidence you need for reviews.
Why coordinators refer to us.
We say yes to complex.
Behaviours of concern, exit seeking, 2:1, restrictive practices where authorised, high intensity health needs.
Workers in 4 days.
Matched, inducted and trained on the participant's own plans before the first shift.
Notes written as evidence.
Structured shift notes against goals and daily functioning, ready for reviews and reassessments.
Same day answers.
Every referral answered the same business day, and a phone that's answered 24/7.
Housing that moves fast.
A medium term home in 5 to 7 days and a place in one of our 1:1 or 2:1 homes in 7 to 14 days.
We turn up.
Case conferences and MDTs attended at no charge, with clear actions afterwards.
What you can refer.
- Dementia Home Care
- Supported Independent Living
- Medium Term Accommodation
- Short Term Accommodation and Respite
- Community Nursing(Brisbane, Logan, Ipswich, Sunshine Coast, Gold Coast, Toowoomba)
- High Intensity and Complex Care
- Community Participation
- Hospital to Home
We also provide Specialist Support Coordination, for participants and families who come to us without a coordinator.
Reporting
Notes written for the reassessment, not the invoice.
Every shift is recorded against the participant's goals and daily functioning: behaviours, sleep, personal care, mobility, meals, safety and community access, the same way every day. Patterns become clear rather than anecdotal, and you go into reviews with facts.
- Structured daily progress notes
- Behaviour and incident records with triggers and what worked
- Overnight records
- Support delivered compared with support funded
- Summary reports for reviews
How it works
Refer.
Call or use the form. Same business day response.
We meet the participant.
With you, the family and the decision maker, at home or on the ward.
Service agreement and plan.
Clear, within NDIS price limits, with start dates.
Matched within 4 days.
And trained on the participant's plans before shift one.
You stay in the loop.
Regular updates, and evidence ready for every review.
Our commitments. In writing.
- Same day
- Every referral answered the same business day, always within 24 hours
- Same day
- First contact with the person and their family
- 4 days
- A dementia trained worker matched
- 5 to 7 days
- A medium term home sourced, for any referral
- 7 to 14 days
- A place in one of our 1:1 or 2:1 homes
- No charge
- Discharge meetings, case conferences and MDTs
- Weekly
- Written updates to the treating team and coordinator during medium term accommodation
- One
- Named contact from referral to permanent home
“We'd been through three support coordinators before we found Dementia Care Queensland. None of them really understood Dad's condition, they were juggling too many clients, too many diagnoses. Our coordinator here is different. She calls before we even know we need her. She's already thought about what Dad's going to need in six months. That kind of proactive care, we'd never experienced it before.”
Questions coordinators ask us.
Got a participant who needs a specialist?
Call any time or send a referral. We respond the same business day.