Do we have to use all of your services?

No. Choose the services that are right for the person. Many people start with one and add others as their needs change.

Can you work alongside our current providers?

Yes. We regularly work alongside other coordinators, therapists and support providers. What matters is that the person gets the right support.

Do you offer services outside the NDIS?

Our services are for NDIS participants, and people who are applying to the NDIS. If someone isn't eligible, we'll tell you honestly and point you in the right direction.

How quickly can services start?

We respond to every referral the same business day. A dementia trained worker is matched within 4 days, a medium term home is sourced in 5 to 7 days, and a place in one of our homes takes 7 to 14 days.

Which areas do you cover?

All of Queensland. Our homes are in 10 regions, and community nursing is available in Brisbane, Logan, Ipswich, the Sunshine Coast, the Gold Coast and Toowoomba. Everything else is statewide.

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Services

Our services

Eight services. One specialist team.

Every service we offer is built for dementia and cognitive decline, and they all work together. Start with one, add more as needs change, and never start again with a new provider who doesn't know the person.

Call 24/7 · 0439 143 082 Make a referral

Not sure where to start?

Here's where most people begin. If none of these fit, call us and we'll work it out together.

If...
They're at home and the family needs help
Start with
Dementia Home Care
If...
They're in hospital and can't go home yet
Start with
Hospital to Home and Medium Term Accommodation
If...
Home is no longer safe, even with support
Start with
Supported Independent Living
If...
The family carer needs a proper break
Start with
Short Term Accommodation and Respite
If...
They have health needs like PEG feeding, wounds or seizures
Start with
Community Nursing, or High Intensity and Complex Care
If...
Other providers have declined them
Start with
High Intensity and Complex Care
If...
The NDIS feels impossible to navigate
Start with
Specialist Support Coordination
If...
They want to keep working, socialising and doing what they love
Start with
Community Participation

How it fits together

No handovers. No gaps.

Most families end up juggling a coordinator from one company, support workers from another and a nurse from a third. With us, it can be one team: the coordinator, the support workers and the nurse talk to each other every week, so changes are picked up early and nobody has to retell the story.

You're always free to choose different providers for different supports. We'll work alongside them.

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Statewide, with homes in 10 regions.

Where each service is available
Service	Where
Specialist Support Coordination	All of Queensland
Dementia Home Care	All of Queensland
Supported Independent Living	Homes in Toowoomba, Sunshine Coast, Brisbane North, Brisbane South, Ipswich, Logan, Gold Coast, Cairns, Townsville and Bundaberg
Medium Term Accommodation	All of Queensland
Short Term Accommodation and Respite	All of Queensland (in-home respite everywhere, ask about the nearest respite home)
Community Nursing	Brisbane, Logan, Ipswich, Sunshine Coast, Gold Coast and Toowoomba
High Intensity and Complex Care	All of Queensland
Community Participation	All of Queensland

Find your region

Our standards

Our commitments. In writing.

Same day: Every referral answered the same business day, always within 24 hours
Same day: First contact with the person and their family
4 days: A dementia trained worker matched
5 to 7 days: A medium term home sourced, for any referral
7 to 14 days: A place in one of our 1:1 or 2:1 homes
No charge: Discharge meetings, case conferences and MDTs
Weekly: Written updates to the treating team and coordinator during medium term accommodation
One: Named contact from referral to permanent home

Timeframes are our standard for every referral. Every situation is different, and we confirm dates with you at the first conversation.

Funded through the NDIS.

All of our services are funded through the person's NDIS plan and charged within NDIS price limits. We're a registered NDIS provider, so we work with every type of plan management.

How the NDIS works for dementia

NDIA managed (agency managed)
Plan managed
Self managed
No charge for the first conversation
No charge for discharge meetings and case conferences

Questions about our services

One call starts everything.

Talk to a dementia specialist today. We answer 24 hours a day, 7 days a week, and we respond to every referral the same business day.